As we offer independent ERP consulting services, we have to keep abreast of all of the technological changes impacting on the workplace, and one of the largest ones at the moment is AI (Artificial Intelligence) and machine learning. Now it may surprise you to discover that AI is not new, it is something we have been keeping an eye on for many years, but it has only recently started to have an impact on ERP systems. This is because the technologies behind AI and ERP (enterprise resource planning) cover the same spectrum, and so go hand in hand.
We have seen ERP solutions evolve so much over the last twenty years. Companies today have much greater access to more meaningful data on their customers, allowing them to make better decisions. In the last five years though, this situation has begun to be challenged by the large amount of unstructured data that firms are now starting to capture, which they mostly have no idea of how to use.
This situation is resolvable though, with more and more solutions being developed every day, such as:
- AI solutions which can read, speak, respond, learn and predict
- Big data solutions which can manage structured and unstructured data
- Business analytics solutions which provide information in a user-friendly way
- Cloud platforms which enable enterprise solutions to handle large datasets in real-time
- ERP solutions that enable organisations to run effective and cost-efficient operations
- Internet of Things technology can be used to capture real-time performance information
AI really comes into its own from an ERP point of view when you think about customer service as the system can be used to integrate all customer interactions with the business. Integrating AI with your ERP system will allow the system to start learning from historical data, which will then allow it to answer the customer service agent – depending on the nature of the customer’s enquiry.
Machine Learning can also be used to take on a lot of the repetitive ERP related tasks which are usually undertaken by humans, such as financial administration, inventory management and logistics. AI will be able to correct any mistakes or remedy situations where the rules have not been applied consistently. Using AI for these types of tasks means that systems can keep the digital version of events as close as possible to the physical world as well.
It is a very exciting time in the world of ERP at the moment as the potential for AI and ERP is endless. AI will definitely have an impact on ERP solutions in the coming years, allowing companies to optimise their operating model.
If you would like our help with your ERP implementation, whatever stage you are at, please get in touch with us today.