We’ve talked a lot about digital transformation in recent blog posts, and how change management needs to be carefully managed in order to ensure successful implementation of any new system. As a company who offer independent ERP consulting services, however, we know that one of the hardest things to tackle is user adoption. If your employees don’t fully use the tool you are trying to implement, then you won’t get the data or reports that you need.
So how can you improve your user adoption rate after an ERP implementation? Let’s take a look at some of our top tips:
- Understand your employees and the way they work. Preparing for a new system implementation is a great time to take a good look at your business and the employees who are working within it. If you have a workforce made up of an older demographic, for example, you may find that they find the change of tools harder to grasp than a younger demographic. You may also want to shadow key employees as well, to determine what challenges they face in their daily role so that you can identify solutions to these problems before you get to the implementation stage.
- Make sure your business processes are clearly defined. This can be quite a long process and so needs to start a few months before ERP implementation begins. This is a crucial step in a successful implementation as it will give employees a clear idea of what will be expected of them. As well as defining what the new business processes will be and how they will differ from the existing operations, this step also enables employees to understand how the new system will help them to work in a more effective and efficient way.
- Communicate, communicate and communicate some more. It can be easy to fall into the trap of just communicating the benefits of a new system to management, which means that the employees who will actually be using the system don’t get the chance to have a full understanding of why you are changing the system, and what benefits the new technology will bring. What everyone wants to know is,”What’s in it for me?” The more involvement you give your employees in the implementation process and the more they know about it, the more likely they are to use it and to talk about it with their peers.
- Don’t stop communicating at go-live. Within an ERP project, the end focus tends to be the go-live date. As you can see from above, it can take many months (or even years) to work towards successful implementation but getting to go-live doesn’t mean the project has ended. Quite often, most user adoption issues are not identified until after go-live, and so it would be a mistake to say that the implementation project ends on the go-live date. You will need to invest time and money in ensuring your employees are not only well prepared to start using the system effectively at go-live but that they increase their understanding of their system in the months and years after go-live.
If you are concerned about user adoption of your new ERP Implementation system, then please get in touch with us today. We have years of experience with successful implementations, and so can offer you guidance on how to best approach it.