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What are the Differences Between CRM & PRM?

Today, many businesses are using a variety of software tools to help them to manage their business. As a provider of independent CRM consulting services, we tend to focus on CRM (Customer Relationship Management), but another type of popular software is PRM (Partner Relationship Management). But what are the differences between them, and do you need them [...]

How to Build a Business Case for ERP

We’ve talked a lot in the past about ERP implementation, and how important it is to choose the right system in the first place, but we can’t stress enough how challenging the actual preparation for an ERP project can be. Not only do you need to be able to clearly identify the benefits of ERP for [...]

What impact will the Internet of Things have on CRM?

Here at Greenbeam Consulting, one of our consultants has been offering independent CRM consulting services for over 20 years - and they have seen a lot of changes in that time. One of the significant changes there has been is the introduction and rapid adoption of the internet.  The internet and associated technology have had a massive [...]